News and Alerts

For more information contact:

Jackie Kenshalo
Director – Community and Public Affairs

Cross Talk

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Crosstalk: MTA customers have recently experienced calls not being completed correctly. In some cases, they are connecting to a call that is not the person they are calling and they are overhearing another conversation, which is called cross-talk. Our network partner has identified the problem and is working to correct this serious issue. Until the issue is resolved completely, customers are generally able to temporarily resolve the issue by ending the call and re-dialing the number. MTA will provide further updates as more information becomes available.

MTA Announces Appointment of Ken Kincaid to Board of Directors

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Palmer, Alaska – January 9, 2019 – MTA, Alaska’s premier technology company, announced the appointment of Alaska business and real estate veteran Ken Kincaid to its Board of Directors.

Kincaid, a 35-year MTA member, has most recently served on the Board of Directors for the Mat-Su Health Foundation (MSHF), where he was brought on to help navigate the complex purchase of an additional ownership stake in the Mat-Su Regional Medical Center. He serves on MSHF’s committees for Governance, Program, CEO Evaluation, and is the chair of its Finance committee. Since joining in 2012, MSHF’s long-term investments, investments from joint ventures, and grants to the community have more than doubled.

Kincaid previously worked for 18 years at the Anchorage office of commercial real estate appraisal company Shorett & Riely, which later became Kincaid & Riely after he became the sole proprietor. He and his wife built a successful real estate investment company focused on single and multi-family rentals and later including retail, medical and industrial properties. This portfolio today totals more than 100,000 square feet of commercial space in the Palmer, Wasilla and Anchorage areas.

“Ken has a wide range of successful business experience in Alaska, and he’s committed an incalculable amount of time and resources to helping build our community over the years,” said Michael Burke, CEO of MTA. “We know he will be a valuable voice on our Board of Directors and are looking forward to having him help move MTA and Alaska forward in the years ahead.”

“Throughout my career my focus has been on serving the community, from increasing residential and commercial real estate in the area to helping the Mat-Su Regional Medical Center grow,” said Kincaid. “With all of the similar community-focused work MTA is currently doing and has planned, I’m excited to join its Board of Directors as it looks forward to continued technology innovation for its members.”

Kincaid has also served on the Alaska Board of Real Estate Appraisers, the Mat-Su Borough Board of Equalization and numerous church and school leadership boards.

About MTA

Established in 1953 as a 100 percent locally owned and operated Alaskan cooperative, MTA is Alaska’s leading technology provider, empowering its member-owners and patrons to live a fully connected life. As a key player in the economy of Southcentral Alaska, MTA continues to pioneer economic development by providing the means necessary to create technologically intelligent communities. Today, MTA remains one of the largest technology co-ops in the U.S.

MTA: Life. Technology. Together.

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MTA Partners With Hatcher Alpine Xperience To Bring Connectivity to Skeetawk Ski Area

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MTA To ‘Light Up’ the Mountain With Fiber for Skeetawk, Set To Open For 2019-2020 Season

Palmer, Alaska – December 19, 2018 – MTA, Alaska’s premier technology company, announced today that it will become the official communications partner of Hatcher Alpine Xperience (HAX), a nonprofit, member-driven organization working to bring lift-access, downhill skiing, boarding and other alpine sports to Hatcher Pass through its new alpine ski area, Skeetawk.

MTA will power Skeetawk’s data, video, voice and other communications with fiber connectivity, ensuring fast, safe, and reliable communication needs for those mountain enthusiasts looking to plug in and connect between trips down the area’s 6+ miles of trails. Additionally, MTA has committed to a three-year sponsorship of Skeetawk’s Ski Patrol, fully outfitting them with the tools and equipment necessary to ensure the safety of those on the mountain.

The fiber extension that makes this partnership possible is leading the way for larger opportunity for economic development in Alaska, further expanding MTA’s goal of providing the means necessary to create more plugged-in and technologically intelligent communities throughout the state.

Skeetawk is a result of HAX’s years-long work toward bringing a downhill ski area to the Talkeetna Mountains northwest of Palmer, Alaska. Hatcher Pass, a destination known for its early-season snow, gorgeous mountain views and terrain ideal for winter sports and activities.

The volunteer-driven HAX received a $500,000 grant from the Mat-Su Health Foundation in late 2017, which was just released after raising matching funds through MTA, Mat-Su Trails and Parks Foundation, MEA Charitable Foundation, North Lakes Community Council, and a $350,000 grant from the Rasmuson Foundation in 2018, in addition to funds from various private members, donors and sponsors. Skeetawk aiming to open for the 2019-20 ski season.

“When we were deciding how to approach our communications planning for Skeetawk, we valued fast, safe, reliable service and a great all-around partner above all else, so handing the communications aspect to a trusted company like MTA was a no-brainer,” said Amy O’Connor, Executive Director of HAX. “Their fiber connectivity allows us to showcase our new community-focused ski area, allowing our visitors to share their positive experience and smiles with the world while also providing us the necessary connections to keep our guests safe upon its opening.”

“The process that has brought this amazing new alpine ski area to Hatcher Pass has been inspiring, and MTA is honored to be serving as its official communications partner,” said Michael Burke, CEO of MTA. “MTA takes pride in helping aid economic expansion throughout Alaska, and this ski area is a prime example of that. The whole MTA family is excited to be a part of this major new destination, and we are looking forward to hitting the slopes ourselves when Skeetawk is open later next year.”

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Earthquake Update

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Currently, MTA is assessing any possible damage to our network and will make any necessary repairs when it’s safe for employees.

All systems indicate that MTA customers are able to access our internet and landline network.

MTA stores in Eagle River and Wasilla will be closed Friday and Saturday.

MTA will provide any updates as more information becomes available.

Thomas Newman Fills Vacant Seat On MTA’s Board

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Palmer, Alaska – November 7, 2018The Board of Directors of Matanuska Telephone Association, Inc., (MTA) has selected Thomas Newman to fill a vacant seat on its Board. Previous MTA Board Director George Trabits resigned to pursue business opportunities.

Mr. Newman’s professional experience includes surveying on and offshore, software development, project management and corporate management. As a founder and leader of TerraSond Limited, he has grown the company from three partners and a few part-time staff working solely in Alaska to a multinational company that has performed projects in twenty-eight countries, with offices in several U.S. states and foreign subsidiaries.

Mr. Newman has direct experience with a wide variety of technology for both land and marine surveys and has incorporated the latest technology available through three decades for surveying, positioning vessels at sea, and measuring the depth and character of the ocean.

Mr. Newman has a Master of Business Administration from the University of Washington; a Bachelor of Science from the University of Alaska and an Associate of Applied Science from Anchorage Community College.

The MTA Board of Directors is pleased to add Mr. Newman’s expertise, professional experience and commitment to community to the Cooperative’s leadership.

Other members of MTA’s Board are Catherine Fosselman, Chief Governance Officer; Roxie Mayberry, Secretary; Nicholas Begich III, Director; and Larry Wiget, Director.

About MTA

Established in 1953 as a 100 percent locally owned and operated Alaskan cooperative, MTA is Alaska’s best choice for technology and communications products. As a key player in the economy of Southcentral Alaska, MTA provides residential and business technology solutions to empower member-owners and patrons to live a connected life. Today, MTA remains as one of the largest technology co-ops in the U.S. For more information, visit or connect with MTA on Facebook.

Alert MTA Members

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Scammers are spoofing the Social Security Administration’s (SSA) 1-800 customer service number to try to get personal information.

Here’s how it works: Your phone rings. Your caller ID shows that it’s the SSA calling from 1-800-772-1213. The caller says he/she works for the Social Security Administration and needs your personal information – like your Social Security number – to increase your benefits payments. (Or they threatens to cut off your benefits if you don’t give the information.)

According to the FTC, 1-800-772-1213 is the SSA’s real phone number, but the scammers on the phone are spoofing the number to make the call look real.

The FTC offers the following tips to combat this latest scam:

If you get one of these calls, Hang up!

The SSA will not threaten you. Real SSA employees will never threaten you to get personal information. They also won’t promise to increase your benefits in exchange for information. If they do, it’s a scam.

If you have any doubt, hang up and call SSA directly. If you dial the number, you know who you’re getting. If a call comes in from that number, you can’t be sure it’s really Social Security Administration calling.

If you get a spoofed call, report it. If someone calls, claiming to be from SSA and asking for information like your Social Security number, report it to SSA’s Office of Inspector General at 1-800-269-0271 or

You can also report these calls to the FTC at

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