Now more than ever, connectivity is key. Click to read our ongoing COVID-19 updates and information.

Help & Support

Get billing support and read the most commonly asked questions.

It's not you, it's your router

Have you ever had to call your router manufacturer for support? When you add totalWifi to your internet plan, you can finally ditch your router. Say goodbye to dead zones and say hello to total coverage and support. Ask us how you can get started today:

Residential: (907) 745-6821

Business: (907) 864-4444

What can we help you with?

Phone Support

Discover new options and tutorials for all of your home phone needs, like setting up your voicemail account and learning how to avoid a disruption of your home voice service during an outage.

Internet Support

Whether you need a hand with server settings, internet speed performance, or our internet self-install guide, we’ve got you covered. Click here for internet support.

TV Support

See detailed instruction guides to help you get started with your home ROKU box and your MTA Stream App set-up, and see FAQs on MTA Stream.


Learn how easy it is to take advantage of many payment options, like eBill or direct bill pay through your financial institution, and read our eBill user guide.

Still have more questions?

For additional help, try using the search bar below to find what you’re looking for, or contact us directly.