COVID-19 Updates and Information
Here’s how we are responding to COVID-19 to support our communities.
New Install Process Implements Social Distancing
The safety of our employees and you, our members, is of the utmost importance. We have and will continue to make changes to our policies and procedures to flatten the curve and protect our employees and members.
We are proud of the steps we have taken for our community to keep you all connected. We will continue to come up with new and meaningful ways to make an impact during this time of uncertainty.
As of Thursday, March 26, to follow the best practices of social distancing, we will no longer be entering the homes of our members. If you are scheduled for an install, you will be contacted in the coming days to discuss how we will complete this without entering your home. Together we will navigate through these new processes. Keeping you connected is our mission.
Our support center will be available to members 24 hours a day to provide virtual assistance: (907) 745-6821
Public WiFi "Drive-In" Locations
The need to close public spaces like libraries has left those who don’t have internet at home and who rely on hot spots without any way to get online. MTA has partnered with the City of Wasilla, the City of Palmer, the City of Houston, and the Mat-Su Borough to create a unique solution to this problem. We’ve installed a “drive-in” WiFi hot spots in different parking lots that allow you to connect while still respecting our need for social distancing.
Address: 1001 S. Clapp Street, Wasilla, AK 99654
Access: South Parking Lot
Address: 350 E. Dahlia Ave. Palmer, AK 99645
Access: East Parking Lot
Address: 13878 Armstrong Road Houston, AK 99623
Access: South Parking Lot
Address: 655 S. Valley Way Palmer, AK 99645
Access: Front Parking Lot
Remote Learning Support | eLearning Enablement
MTA stands ready to offer support to students and educators in our service area as they implement distance learning initiatives by giving them temporarily upgraded service with no increase to their monthly bill. This means provisioning the fastest possible internet speeds available at their location along with unlimited data, so that education in our community may proceed.
MTA Foundation's Scholarship Deadline Extended
We understand that our students, educators, and parents are focused on their health and safety at this time. Therefore, we have decided to extend the MTA Foundation’s scholarship deadline to April 6, 2020 to accommodate the students and staff.
Temporary Store Closures | All Member Services Still Available
To avoid the spread of COVID-19, and as a precautionary measure for the safety of our employees, our members and the community, we have decided to close our retail lobbies to the public until further notice.
Though our physical offices may be temporarily closing, all of our member solutions will remain available electronically, including:
A Message From Our CEO
Dear MTA Members,
At MTA, you, our members, always come first.
Like you, we are continuing to closely monitor developments concerning COVID-19 in Alaska and throughout the U.S. – particularly its potential impacts on our residential and business members, as well as our employees.
Now more than ever, connectivity is key and we realize that many of you may need to work remotely in the coming weeks. We have prepared for this to ensure that the necessary connectivity is available.
In recognition of the significant impact COVID-19 is having on our members, MTA has imposed a temporary suspension on service disconnections. For members impacted by COVID-19 who are having difficulty making payments due to financial hardships, please contact us.
As you need to make account changes or pay your bill, for the safety of our members and our employees, we encourage you to utilize the abundance of electronic solutions that we are proud to have in place for you, which include:
- 24 hour phone access to our Customer Service (907-745-6821)
- myMTA online account management
- MTA eBill Online Bill Payment Portal
Additionally, for your convenience, we have payment drop boxes located at each of our retail stores.
During this time of uncertainty, you can rest assured that MTA is doing everything in our power to take care of you and your family and/or business, through whatever struggles you might face.
We are grateful to be a membership-driven and owned co-op that is Alaska Born and Stayed, and we’re confident that MTA members and Alaskans will show the rest of the world what the word community means as we all help each other through these difficult times.
Please don’t hesitate to contact us if we can be of any assistance in the coming days and weeks.
In the Spirit of Togetherness,
MTA: Life. Technology. Together.
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