COVID-19 Updates and Information
Here’s how we are responding to COVID-19 to support our communities.
Payment Options for Members Impacted by COVID-19
We have temporarily suspended service disconnections for qualifying residential and small business customers experiencing financial hardship due to COVID-19. This suspension does not relieve customers of the responsibility to pay for MTA services, but if eligible provides a means to extend payment arrangements that would otherwise be unavailable. Click here to learn more.
Board Election Results Are In! | Annual Membership Meeting Postponed
Annual Meeting Postponed
The MTA Board of Directors has unanimously approved to postpone the in‑person portion of the Annual Membership Meeting scheduled for June 3, 2020, due to the severe and unprecedented public health disaster emergency facing the State of Alaska, MTA, and its members. A new date will be announced to members when conditions allow. The Board of Directors proceeded, as scheduled, with the election by mail and electronic balloting for director and Bylaw amendments; no in-person voting was permitted.
Board Election Results Are In
Voting for MTA’s Board of Directors has completed and the results have been certified. Click here to view the results.
New Install Process Implements Social Distancing
The safety of our employees and you, our members, is of the utmost importance. We have and will continue to make changes to our policies and procedures to flatten the curve and protect our employees and members.
We are proud of the steps we have taken for our community to keep you all connected. We will continue to come up with new and meaningful ways to make an impact during this time of uncertainty.
As of Thursday, March 26, to follow the best practices of social distancing, we will no longer be entering the homes of our members. If you are scheduled for an install, you will be contacted in the coming days to discuss how we will complete this without entering your home. Together we will navigate through these new processes. Keeping you connected is our mission.
Our support center will be available to members 24 hours a day to provide virtual assistance: (907) 745-6821
Public WiFi "Drive-In" Locations
The need to close public spaces like libraries has left those who don’t have internet at home and who rely on hot spots without any way to get online. MTA has partnered with the City of Wasilla, the City of Palmer, the City of Houston, and the Mat-Su Borough to create a unique solution to this problem. We’ve installed a “drive-in” WiFi hot spots in different parking lots that allow you to connect while still respecting our need for social distancing.
Address: 1001 S. Clapp Street, Wasilla, AK 99654
Access: South Parking Lot
Hours: Closed from midnight to 5 a.m.
Address: 350 E. Dahlia Ave. Palmer, AK 99645
Access: East Parking Lot
Address: 13878 Armstrong Road Houston, AK 99623
Access: South Parking Lot
Address: 655 S. Valley Way Palmer, AK 99645
Access: Front Parking Lot
Address: 3140 S. Big Lake Road Big Lake Big Lake, AK 99652
Address: 11301 North Chickaloon Way Sutton, AK 99674
Access: Front Parking Lot and Picnic Area
Address: 24645 Talkkeetna Spur Road Talkeetna, AK 99676
Access: Parking Lot
Remote Learning Support | eLearning Enablement
MTA is proud to have provided free upgrades to nearly 3,000 students and educators as they transitioned to eLearning. We provisioned the fastest possible internet speeds available at their location along with unlimited data, so that education in our community may proceed.
Temporary Store Closures | All Member Services Still Available
To avoid the spread of COVID-19, and as a precautionary measure for the safety of our employees, our members and the community, we have decided to close our retail lobbies to the public until further notice.
Though our physical offices may be temporarily closing, all of our member solutions will remain available electronically, including:
– As many of our business partners’ employees moved to working remotely, MTA supported them by giving them temporarily upgraded service with no increase to their monthly bill.
– How can we help you? If you wish to learn more about how we can support your business during this time or have specific needs, please give us a call at: (907) 761-2699
– The AKSBDC helps small businesses with its online resources and management expertise. They have (7) offices statewide; (1) in Wasilla. If you are a small business owner, check out their site to see what resources are available to you.
Home Internet Resources
Tips for getting the most our of your home WiFi:
Learn how to stream TV:
A Message From Our CEO | May 20, 2020
As the state and the country begin to open their doors to this temporary normal, we, as a cooperative are faced with tough decisions. The benefit of being a cooperative, however, is that we can make those decisions with the impact of our members and community at the forefront. With that in mind, we have made the decision to continue to keep our retail and lobby locations closed to the public at this time. Our members have told us that the alternative options we have made available to them are both convenient and flexible. We are proud of our members for being adaptable for their own safety, the safety of our employees, and the safety of the entire community.
We will continue to fortify our serving area with connectivity, investments in our community, and exciting virtual events.
We will continue to look to exciting moments on the horizon for MTA, its members, and the entire community:
During these uncertain times, I remain humbled by the sense of community that we see all across Alaska.
Together, we will be stronger and more connected than ever.
Michael Burke, CEO
MTA: Life. Technology. Together.
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