Call Center
Features
- Dynamic Call Flows (based on webhooks and API pivots)
- Multiple Ringing Strategies
- Skills Based
- Round Robin
- Longest Idle
- Unlimited Number Of Queues
- Advanced Time Of Day Routing
- On Phone Agent Applications
- Managed Queue Memberships
- Queue Favorites
- Multiple Agent States
- Reporting
- Callbacks
- Standard Callbacks
- Forced Queue Entry Callbacks
- Forced Callbacks Based On Wait Time
- Skills Based Routing With Priority
- Support For Multiple Languages
- Support For Multiple Datacenter Locations
- Unlimited DIDs
- Graphical IVR And Call Flow Builder