ONE GIG Internet is a best effort service and the maximum speed expected to be reached for that plan. Speed test results may vary due to load on the network and factors at your location, defined below. For optimal results, connect directly to your modem/router via a wired connection; testing over WiFi can limit speeds. When testing high capacity networks, an outdated browser may also impact test performance. Use a current browser as well as the latest version of Adobe Flash. Some browsers use more CPU resources, so we recommend testing from various browser types.
Router Requirements: WAN port 1 Gbps. LAN ports 1 Gbps. WiFi should support 802.11ac standard.
PLEASE NOTE - Customers are required to supply their own router.
Recommended Routers: Cisco RV130W, NETGEAR AC1200, ASUS RT-N66R. All routers need to have QOS profile deleted and disabled. With the NETGEAR AC1200, the QOS profile will need to be deleted after every reboot/power cycle. Routers range in price, but average between $100 - $300.
Cabling Requirements: Cat-5 or higher cabling & patch cords.
Computer Requirements: 1 Gbps Ethernet Network Interface Card with the most current driver. Minimum Intel core i5 or compatible processor. Minimum 4 GB RAM for Mac / 8 GB RAM for Windows. Mac OSX or later / Windows 7 or later.
Recommended Web Browsers: Firefox 3.6 or newer, Internet Explorer 8 or newer, Safari 4 or newer, Chrome 10 or newer.
Wireless: 802.11ac will provide best speeds but will not achieve 1 Gbps throughput. Wireless performance may be impacted by:
If you have any questions or need further assistance, please contact our MTA Support Center at 1-888-400-6821.