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Call Center

Features

  • Dynamic Call Flows (based on webhooks and API pivots)
  • Multiple Ringing Strategies
  • Skills Based
  • Round Robin
  • Longest Idle
  • Unlimited Number Of Queues
  • Advanced Time Of Day Routing
  • On Phone Agent Applications
  • Managed Queue Memberships
  • Queue Favorites
  • Multiple Agent States
  • Reporting
  • Callbacks
      • Standard Callbacks
      • Forced Queue Entry Callbacks
      • Forced Callbacks Based On Wait Time
  • Skills Based Routing With Priority
  • Support For Multiple Languages
  • Support For Multiple Datacenter Locations
  • Unlimited DIDs
  • Graphical IVR And Call Flow Builder